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Customer needs

Flowtechnology serves the MRO market, supplying urgently needed hydraulic, pneumatic and industrial components to keep industry moving. Flowtechnology customers require a highly responsive, reliable and technical supplies partner as an essential part of their day-to-day functioning.

Through e-commerce and catalogue distribution, Flowtechnology companies sell both leading manufacturer brands and exclusive own brands predominantly into distribution but also to smaller OEMs and industrial users. Flowtechnology companies are unrivalled in the industry, for exceptional technical service, and the widest and deepest product set in the market; supplying up to 500,000 products through long-established global supplier partnerships. Many distribution customers utilise Flowtechnology as their warehouse and logistics function, ordering products for next day delivery and even shipping goods direct to their own customers from the Group's logistics centres.

Adding value as a Group

The acquisition of complementary businesses has enabled product range synergies to be identified. The Group and notably the Flowtechnology division has benefited from the economies of scale realised from our extensive acquisition programme, and will help maintain customer pricing in the market, and allow the Group to secure new business organically by internal referrals.

Key facts

4 profit centres

211
employees

UK and Benelux

5,500
customers

99.5%
delivery targets achieved

250
brands

1
acquisition in 2018

Service in action

  • Surpassing expectation through service – supplying to industries which never sleep, OEM customers require a support partner around the clock. Flowtechnology (FTUK) continues to push the boundaries on service; this year they launched an out-of-hours same day ordering, delivery and collection service, not available by any other UK distributor, which supports their customers and reduces downtime for end user industries.
  • Widening our product portfolio – the acquisition of Hewi Slangen in 2017 has enabled Flowtechnology Benelux (FTB) to support customers with hose assembly requirements which complements their existing product range. FTB has launched a new online microsite to market this service.
  • Improving end user reach –Indequip and FTUK continually aim to enhance their support and service to customers. Both have improved the e-commerce platforms they provide for customers to sell product to end users and in turn generate additional revenue for the Group.
  • Easing the pain of multi-currency trading – this year by customer request, Indequip was the first UK company in the Group to offer a Euro currency version of its catalogue, enabling customers to trade in their local currency. This has allowed Indequip to sell into the Irish market, with 50% more sales than originally expected. The growth plan is to attract more Euro distributors in 2018.